Refund Policy

This Refund Policy (the “Policy”) constitutes a legally binding agreement between RDY DIGITAL (“we,” “us,” or “our”) and you, the user or client (“you” or “your”), regarding the terms and conditions under which refunds and credits are handled. By engaging with our services, you agree to the terms set forth in this Policy.

1. General Policy

At RDY DIGITAL, we are dedicated to providing high-quality services across various domains, including web design, app development, digital marketing, and more. This Policy outlines our stance on refunds and credits for the services we offer.

2. Services Provided

Our services include, but are not limited to:

– Web Design & Development
– App Design & Development
– Custom Software Design & Development
– Web Hosting & App Hosting + Servers
– Graphic Design
– Digital Marketing
– Virtual Assistants Recruitment
– Addon Services (e.g., website maintenance, supplier research)

3. Refunds

3.1. Electronic Services
No refunds are provided for any electronic services. This includes, but is not limited to, web hosting, app hosting, servers, domains, and email services.

3.2. Design & Development Services
For our design and development services, we provide unlimited revisions to ensure your satisfaction. However, we do not offer refunds for:

– Projects that do not meet their deadlines. Timelines are approximate and may be affected by client requests, additional information provided during the project, and the iterative nature of revisions. Extended timelines may occur, and refunds are not provided in such cases.

3.3. Graphic Design
Refunds are not available for graphic design services. We provide unlimited revisions to meet your requirements, with the understanding that additional revisions may extend the project timeline.

3.4. Digital Marketing
Refunds are not provided for digital marketing services. By using our digital marketing services, you acknowledge and accept our earnings disclaimer. Results vary based on industry, business, and individual efforts.

3.5. Virtual Assistants Recruitment
Refunds are not available for virtual assistants recruitment services. If you are dissatisfied with a hired virtual assistant, we will attempt to re-hire, but you are responsible for training and integrating the new hire. If an assistant leaves or is terminated, we will provide a replacement.

3.6. Addon Services
Refunds are not available for addon services such as website maintenance. If we are unable to resolve a problem or error, we will offer a credit to your account.

4. Credits and Account Management

– Satisfaction Guarantee: If you are not satisfied with a project, you may sell it onward. We can assist in selling an online business created by us for a commission, or alternatively, provide account credit for use on another project.

– Hosting Services: If you select the incorrect hosting service, we may provide a credit for the remaining month to adjust your service, though refunds are not available.

5. Contact Us
For any questions or concerns about this Policy, please Contact Us.

6. Legal Information
This Policy is governed by and construed in accordance with the laws of Queensland, Australia. By engaging with our services, you acknowledge and accept this Policy and our Earnings Disclaimer. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

7. Amendments
We reserve the right to update or modify this Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services following any changes constitutes your acceptance of the revised Policy.